HERE'S THE RESPONSE I RECEIVED FROM THE CITY:
Thank you for your email regarding your waste water service line. Your email was forwarded from our cross connections team to us for response. We will be happy to get you pointed in the correct direction.
Water mains do not typically shift. It is not possible for water to flow into a home through the waste water service line since the two lines are not connected at any location. If you are having 'water' enter your home from your waste water line, it is likely sewage since the water and waste water lines do not meet or connect at any location.
Each home has a waste water service line that goes from the home to our waste water main. The waste water service line leaves the home and taps into our waste water main usually in the middle of the street. The waste water service line is the property of the home owner from the house, all the way up to and including the tap that connects the line to the waste water main. Each home also has a water service line which delivers water from the water main to the home. The water lines and the waste water lines do not meet and neither are open so they cannot mix.
From the content of your email, it sounds as if your waste water line may be backing up. You may obtain a waste water service line map, by calling our records department at 719-668-4426. You will not need a customer number. Please let them know you need a copy of the waste water service line for your home. They will be able to get a copy of your waste water service line to you. In turn you would want to provide that map to the plumber who is snaking your lines to ensure they are snaking the full distance of your service line and are not missing any area such as the length of pipe between the home and the clean out or the area in the laundry room where the sewer drain can be seen.
As you noted in your email, it is possible for a waste water service line to come disconnected from the main at the tap. When this happens, waste water can back up into the home or yard. The tap is the responsibility of the home owner. A plumber should be able to find this through a camera.
When your time permits please call our mapping department to request a copy of your waste water service line. The map will be helpful to your plumber in ensuring they are snaking the full length of your waste water service line.
I hope this information has been helpful however if you have any additional questions or if I can assist in any other way, please feel free to contact me again and I will be happy to help.
Thank you
Posted by: redfoxtotem@yahoo.com
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